Monday, August 5, 2019

7:00 AM - 8:00 AM

Registration

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8:00 AM

Session #111

Welcome

Bradley Metrock

CEO, Score Publishing; Founder, VoiceFirst.Community; Host, This Week In Voice

8:05 AM - 8:35 AM

Session #112

OPENING KEYNOTE

The Promise of Voice-First Technology in Caring for Aging Populations

Heidi Culbertson

CEO and Founder, Marvee

We’re approaching a perfect storm of opportunity as Voice is the right technology, at the right time, to meet the upcoming massive demographic shift to 2B over the age of 60 by 2050. Hear one voice startup founder’s story, and how a groundswell of innovation is writing a new narrative on aging.

8:35 AM - 9:00 AM

Session #113

Securing Voice:  Ensuring Privacy and Security in a Voice-First World 

Nathan Treloar

Co-Founder and President, Orbita

Our modern digital world is increasingly shrouded in concerns about personal data privacy and security - concerns that are arguably justified and regularly re-enforced by news stories about massive data breaches. With the rise of voice-powered virtual assistant technologies, we have added a new dimension to these data privacy and security concerns. Individuals want to know if their smart speakers are listening to their conversations. Enterprises, particularly in an industry like healthcare, want to know if voice-powered virtual assistants can comply with strict regulatory and corporate privacy and security requirements. In this session, we will analyze the privacy and security concerns with voice-first applications and review the emerging best practices, with examples, for creating safe, secure voice applications.

9:00 AM - 9:15 AM

Session #114

Using Voice and AI as a Virtual Healthcare Call Center

Alan L. Creighton

Founder and CEO, Transform9

Transform9 has built the first specialty-specific, automated, conversational voice bot virtual assistant for physician practices that lets patients communicate how and when they want - using the same conversational engine as Amazon Alexa so patients can have natural, empathetic conversations. The voice bot can handle instantaneous surges in call volume, book appointments accurately in the practice’s EHR/EMR, and answer questions or transfer the patient to the right person who can. In this session, we will discuss the challenges in healthcare we’re trying to solve with automated speech recognition and NLP technology, and how specialty practices like orthopedics could improve patient satisfaction and reduce administrative overhead.

9:15 AM - 9:30 AM

Session #115

Conversing with the EHR: Vanderbilt's EHR Voice Assistant

Yaa Kumah-Crystal, M.D., M.P.H.

Assistant Professor, Biomedical Informatics, Vanderbilt University Medical Center

Vanderbilt University Medical Center has developed a voice user interface (VUI) prototype for the Electronic Health Record (EHR). Using natural language processing, the Vanderbilt EHR Voice Assistant (VEVA) accepts voice request inputs, translates voice into text, and then uses natural language understanding to map the text to intents and synthesize results. VEVA returns results to the user as voice replies, textual information, and graphical data representations. This session will discuss the design considerations behind a VUI for the EHR to support the busy caregiver workflow. 

9:30 AM - 9:55 AM

Coffee Break and Review of Exhibits

9:55 AM - 10:10 AM

Session #121

The Science Behind Sonic Branding: How Audio Can Heal

Audrey Arbeeny

Founder / Executive Producer, Audiobrain

Music, sound, voice and vibration are at the forefront of today’s technologies, from smart homes and assistants to AI. Today’s technologies have brought tremendous need and opportunities for developing sonic branding within the healthcare industry. The benefit and effects of music and sound to promote health and healing are well documented and proven. In this session, Audrey Arbeeny will discuss both the science of sound and its ability to advance wellness - to the new avenues for creating immersive health initiatives that bring better outcomes, experiences, and communications - through emerging technologies and their empathic and communicative sonic messaging. From her background in psychoacoustics and biomusicology, to her recent work in surgical robotics and heart/ fitness medical devices, Audrey will discuss the emotional, scientific, technological, and branding aspects of sound, and why it should be at the forefront of all health and wellness initiatives.

10:10 AM - 10:25 AM

Session #122

Applying Intelligent Process Automation to Modern Healthcare

Sunny Malhotra, M.D., M.P.H.

Cardiologist, Premier Cardiology Consultants; Founder, RP-Automation

In this session, RP-Automation describes the future of healthcare through automation and operational artificial intelligence. You’ll be able to extrapolate how the practice management robots (digital employees) automate your back-end workflows, efax filing, billing, insurance eligibility, prior authorizations, and referral coordination while reducing costs, increasing revenues, and improving patient outcomes.

10:25 AM - 10:50 AM

Session #123

The Law and Ethics of Digital Health: Who Owns the Data, As Well As the Liability, 

Derived from Speaking to Voice Assistants?

Bianca Phillips

Author, The Law Making of the Digital Health Revolution; Founder, e-healthconsultants.com

This talk will discuss questions of data ownership, and liability for what is said to a Voice Assistant. The talk will delve into a series of thought experiments, discuss the legal scholarship within these domains, and provide some ideas on how awareness of the legal environment could enhance the field of Voice.

10:50 AM - 11:05 AM

Session #124

The Quest for Evidence: Can We Leverage Voice Tech at Home for Better Self-Management?

Emre Sezgin, Ph.D.

Digital Health Scientist, The Abigail Wexner Research Institute at Nationwide Children’s Hospital

There have been exciting developments with voice technologies and increasing adoption in healthcare. At Nationwide Children’s Hospital we’ve been focusing on understanding how to leverage voice interaction at home setting, especially for promoting self-management. This session will focus on exciting research, lessons learned, opportunities, and challenges.

11:05 AM - 11:25 AM

Session #125

Canary In A Gold Mine: Extracting The Hidden Data From The Human Body Through Voice And AI

Henry O'Connell

President, CEO & Founder, Canary Speech

Until 1986, canary birds were used by miners in Britain to alert them to the presence of harmful toxic gases, such as carbon monoxide. The birds were considered the very best and most trusted way to offer early warning to harmful conditions. Canary Speech, named for the early warning system that the bird once offered, uses voice to identify human illness sooner and in a non-invasive, customized way. Henry O’Connell, founder and CEO, will explain how Canary is using Machine Learning technologies to solve problems at the intersection of healthcare and technology.

11:25 AM - 11:55 AM

Session #126

Conversational AI in Healthcare: The Next Frontier

Peter Durlach

Senior Vice President, Strategy & New Business Development, Nuance Healthcare

As organizations strive for high-quality care and more satisfied patients at a lower cost, technology is needed to boost productivity and not hinder it. Not only is conversational AI advancing The Triple Aim, it also is boosting physician satisfaction at a time when burnout has reached pandemic levels. Attend this session to learn how conversational AI is augmenting human intelligence within the workflow to improve quality, satisfaction, and cost outcomes across the continuum of care.

11:55 AM - 12:35 PM

Luncheon

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12:35 PM - 1:25 PM

Session #128

Afternoon Keynote

1:25 PM - 1:40 PM

Session #131

From Mobile To Voice: The Story of CARROT

Michael Antaran

Founder, CARROT Pass

“CARROT Wellness” is a mobile application that uses a gamified approach to motivate users to be more physically active. CARROT rewards users with digital currencies for meeting individualized steps goals, allowing them to compete in contests, challenges, and prize auctions. So how do you increase engagement in a mobile program? Introduce voice! Find out how leveraging the strengths of mobile and voice technologies is helping to keep CARROT users on track in their wellness journey.

1:40 PM - 1:55 PM

Session #132

IVR's Lessons For Voice And Health

Freddie Feldman

Voice Design Director, Wolters Kluwer Health

With the rise of voice assistants, the telephone is seen as the most minimally-sexy method of communications there is (except maybe you, fax). There is still a tremendous amount of value that Interactive Voice Response (IVR) brings to the world of healthcare, by way of patient engagement, and its impact should not be underestimated.

1:55 PM - 2:25 PM

Session #133

The Voice in Pharma Panel:

Can Pharma Brands Find their Voice?

Dan Chichester

Chief Experience Officer, Ogilvy Health (Moderator)

Kay Bayne

Senior Manager, Consumer and HCP Marketing, AstraZeneca

Shwen Gwee

Co-Founder, Novartis Biome & Global Head of Open Innovation, Novartis

Lexi Kaplin

Cofounder & Chief Product Officer, conversationHEALTH

Ritesh Patel

Chief Digital Officer, Ogilvy Health

Pharma companies are increasingly turning to voice applications to educate patients, boost medication adherence, and help facilitate HCPs’ workflows and patient communication. But are they succeeding? Join us for a robust panel discussion where leading pharma companies and agencies discuss their challenges and successes in developing voice technology solutions that can augment traditional healthcare to improve patient outcomes.

2:25 PM - 2:45 PM

Session #134

The Future of AI in Healthcare

Punit Soni

CEO, Suki

There has been a lot of hype about AI and how it will revolutionize many industries. What is the state of AI today and how can it help medical systems? Punit Soni, CEO of Suki and former product executive at Google and Flipkart, will go over the current state of AI, where it is heading, and its future in healthcare.

2:45 PM - 3:10 PM

Coffee Break and Review of Exhibits

3:10 PM - 3:40 PM

Session #141

Voice-First Technology at the Clinic:

What We've Learned and the Future of Voice at Mayo Clinic

Sandhya Pruthi, M.D.

General Internal Medicine, Mayo Clinic

The voice-first evolution has put endless information at the tip of our tongues, but how has this technology impacted health care providers and clinical practice? And who stands to benefit most from future advances in this space? Find out how Mayo Clinic is applying the latest voice-first technologies to benefit patients, clinicians, and researchers.

3:40 PM - 4:05 PM

Session #142

PANEL: Adding Voice To Visuals Within Healthcare

Bob Fine [Moderator]

Executive Director, Voice International Virtual Reality and Healthcare Association

Tanya Chopp

Marketing Manager, Voices.com

Bernard Francois

CEO, Preview Labs

Cortney Harding

Founder & CEO, Friends with Holograms

Voice has a powerful position to play as a key interface to VR/AR in the healthcare industry both for practitioners and patients. In this session, we’ll explore how voice interaction is being considered and developed in emerging VR and AR applications. Also featured: how Voices.com helps clients around the world - including those from health care, pharma, and life sciences - bring their projects to life through voice.

4:05 PM - 4:20 PM

Session #143

Closing the Visitor Experience Loop with Voice

Steve Penney

Mobile Specialist, Brigham and Women's Hospital

Healthcare organizations and medical centers can see thousands of visitors walk through their doors every day. With this volume of activity, visitor experience is a critical component of an organization’s success strategy. Learn how Brigham Health is engaging voice to close the visitor experience loop and develop new opportunities for voice-based innovations.

4:20 PM - 4:35 PM

Session #144

The Human Side of VOICE in Healthcare

Brandon Kaplan

CEO, Skilled Creative

The healthcare industry has made a shift to value driven treatment. Voice is the ideal platform for empathetic connection with patients. In this talk we will cover the human side of VOICE, and how we can design human-centered experiences through strategic UX and creative design.

4:35 PM - 4:55 PM

Session #145

Leveraging Voice and Voice Platforms to Support Post-Discharge Care

Mike Doane

Senior Lecturer, The Information School, University of Washington

Nick Laidlaw

Chief Technology Officer, Voicify

Learn how the University of Washington Information School is partnering and engaging in research with UW Medicine - exploring how voice can support post-operational patient care, specifically for knee replacement surgery. Professor Mike Doane will walk us through the use case and conversation tree first established to understand the variances of conversation and content needed, and how the Voicify Conversation Experience Platform supported the rapid creation, deployment, and management of the conversation with limited technical resources needed. Nick Laidlaw, CTO of Voicify, will highlight key elements of the platform in conjunction with the UW Information School voice app and how the platform’s structure enables the rapid management needs of the organization.

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4:55 PM - 5:10 PM

Session #146

Smarter Exercises for Parkinson's Disease

John M. Dean

CEO & Co-Founder, Triad Health A.I.

Triad Health AI uses smart speakers such as the Amazon Alexa and Google Home to deliver interactive exercises that combine movement, voice, and cognition to people with Parkinson's Disease and other neurological disorders, while tracking health status via user-reported and device-generated data, in order to provide unique and actionable health insights. In this session, Parkinson's specialist John Dean will discuss their implementation of a voice-first interactive exercise program for people living with Parkinson's in both clinical and home environments as well as results from recent user testing and pilots (previewing materials from their upcoming session at the International Parkinson and Movement Disorder Society conference in Nice this September).

5:10 PM - 5:30 PM

Session #147

#VoiceFirst Solo: Building New Healthcare Interfaces Must Be a Fearless, Clinician-Driven, Climb

Matt Cybulsky, Ph.D. [Moderator]

Founder, IONIA Healthcare Consulting; Co-host, The Voice of Healthcare

Reid Maclellan, M.D.

Instructor of Surgery, Boston Children's Hospital / Harvard Medical School; CEO, Asclepius

Satya Shreenivas, M.D.

Interventional Cardiologist, The Christ Hospital

Physicians are actively partnering with executives, tech experts, clinicians, and behavioral scientists to reimagine and optimize the care continuum and delivery experience for all using #voicefirst and AI; with the right tools, planning, partnering, and precision, the future of medicine is once again in the hands of the M.D.

5:30 PM

Cocktail Reception

Tuesday, August 6, 2019

A focus on real-world use cases for #VoiceFirst technology and modern healthcare

7:30 AM

Registration

8:00 AM - 9:00 AM

Session #211

Voice Technology Thought Leader Perspectives

Chair: Harry Pappas (Founder, Intelligent Health Association)

Teri Fisher, M.D., Founder, Voice First Health and Alexa in Canada

Jay Maxwell, Senior Director, Health Information Content, Mayo Clinic

David Metcalf, Ph.D., Director, METIL, UCF Institute for Simulation & Learning

Ken Sakal, Founder & CEO, Vohesu

Jennifer Warner, Senior Editor, Mayo Clinic

Join us to hear forward-thinking voice technology thought leaders as they share their knowledge in a series of TED style presentations brimming with strategic voice and data strategic insights.

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9:00 AM - 10:00 AM

Session #221

The Role of Voice in Enhancing the Patient Experience: Real-World Use Cases

Chair: Harry Pappas (Founder, Intelligent Health Association)

David Box, Director, US Healthcare, Macadamian

Joyce Even, Vice Chair, Global Business Solutions, Content Management & Delivery, Mayo Clinic

Yaa Kumah-Crystal, M.D., MPH, Assistant Professor, Biomedical Informatics, Vanderbilt University Medical Center

Nathan Treloar, President, Orbita

For many in the healthcare community, voice is perceived to be an innovative technology – but not ready for prime time. Yet in the last three years, inroads have been made around the world at major health care institutions with successful use cases/applications in the areas of medical transcription, pharmaceutical trials, chronic disease management, and accessibility solutions for the disabled in a clinical setting, as well as in assisted living and nursing home facilities. This robust panel explores real-world use cases that are having a positive impact.

10:00 AM - 10:15 AM

Coffee Break and Review of Exhibits

10:15 AM - 12:15 PM

Session #231

Personalized Caregiving through Proactive Voice: As Told by LifePod Users

Chair: Stuart Patterson (CEO, LifePod Solutions)

Leland Brewster (Vice President, Product & Business Development, HomeThrive)

John Loughnane (Chief Innovation Officer, Commonwealth Care Alliance)

Michael Spearin (Senior Vice President, Sales & Marketing, Wingate Healthcare)

LifePod is the first proactive-voice caregiving service developed to enhance the quality of life for both caregivers and care recipients. LifePod’s intuitive yet powerful online voice technology transforms the daily monitoring and support of aging seniors and those living with chronic illness. Hear about the initial impact and groundbreaking potential of proactive-voice caregiving through the personal stories of current LifePod users in Home Health Care, Senior Living Communities, and Aging-in-Place services. Following these stories will be LifePod CEO, Stuart Patterson, sharing thoughts on the future of voice in home healthcare and LifePod.

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1:30 PM - 4:30 PM

The Voice of Healthcare Summit VOICE BOOT CAMP

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A deeper dive into key elements of the voice landscape

Presented in cooperation with the Intelligent Health Association, Macadamian, Voice First Health, and VoiceFirst.Community, a trade association

Participants will dive deeper into key elements of the voice-first landscape:

- identify the opportunities of voice technology in healthcare settings

- describe the current state of the voice industry with respect to healthcare

- identify examples of voice applications that increase patient engagement and improve outcomes

- describe use cases that are best suited to voice and the benefits of the technology

- understand key legal, privacy, and consent issues when implementing AI in healthcare

- identify strategies in voice implementation for healthcare organizations

- understand the steps required to build a voice application for healthcare settings

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Voice Bootcamp Faculty:

David Box - Director, Business Development, Macadamian

Heather Deixler - Senior Associate, Latham and Watkins LLP

Teri Fisher, M.D. - Physician & Clinical Assistant Professor, Univ. of British Columbia; Host, Voice First Health

Harry P. Pappas - Founder and CEO, Intelligent Health Association

Bianca Phillips - Author, The Law Making Of The Digital Health Revolution

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